1. How to Book
Bookings can be made via WhatsApp at +971 50 256 2213 or by emailing [email protected]. To complete your reservation, please provide:
- Your preferred tour package and date
- Number of adults and children in your group
- Hotel name and area for pickup
- Any special requirements (dietary, accessibility, etc.)
2. Confirmation
Your booking is confirmed only once you receive a written confirmation from our team via WhatsApp or email. Until then, your preferred date and slot is not guaranteed. We aim to confirm all bookings within 2 hours during business hours (8:00 AM – 10:00 PM GST).
3. Group Bookings
Groups of 10 or more guests are classified as group bookings and may require a deposit of 20–30% at the time of confirmation. Group rates and customised packages are available — please contact us for a tailored quote.
4. Hotel Pickup
Complimentary hotel pickup and drop-off is included for all standard packages from hotels and apartments in Dubai, Sharjah, and Ajman. Pickup times are communicated at the time of booking based on your hotel location. Please be ready 5 minutes before your scheduled pickup time.
- Evening safari pickups: 3:00 PM – 3:30 PM (hotel dependent)
- Morning safari pickups: 7:30 AM – 8:00 AM (hotel dependent)
- Adventure activity pickups: Flexible — confirmed at booking
5. Changes to Your Booking
Date changes are accepted up to 24 hours before your scheduled tour, subject to availability. Please contact us via WhatsApp to request a change. Changes made less than 24 hours before the tour are treated as cancellations — please refer to our Refund & Cancellation Policy.
6. Tour Capacity
Standard safari vehicles accommodate up to 6 guests per vehicle. Private vehicle bookings are available for groups who prefer exclusivity. Shared tours are operated with multiple vehicles and other guests.
7. Special Requirements
Please inform us of any dietary requirements, allergies, mobility limitations, or medical conditions at the time of booking. We will do our best to accommodate all reasonable requests. Halal food is served as standard at all our camps.
8. Weather & Operational Changes
Tours operate in most weather conditions. In rare cases of extreme weather or sandstorms, we may need to modify the itinerary or cancel the tour for guest safety. In such cases, a full refund or free rescheduling will be offered. We do not guarantee specific weather conditions.
9. Contact Us
For any booking enquiries or amendments:
- WhatsApp: +971 50 256 2213
- Email: [email protected]
- Hours: 8:00 AM – 10:00 PM, 7 days a week